Our Employee Recognition Hub is backed by a dedicated Account Management Team. This team is committed to handling your inquiries efficiently and ensuring compliance with existing company policies.
They will take the time to understand your company, get to know you and your unique business needs, and provide the best support in integrating our new software into your existing processes.
Heineken Ireland Service Rewards
Heineken Ireland markets and distributes numerous world-famous beer brands in Ireland including Heineken, Coors Light, Tiger, Murphy’s, Beamish, Birra Moretti, and Paulaner.
Heineken Ireland wanted to completely revamp their employee Service Awards and move away from their previous provider’s catalogue that was perceived to contain reward products that were a bit old fashioned. Heineken Ireland were looking for a new online merchandise catalogue with attractive tiered awards, which would be easy for awarded employees to log into and select the award of their choice.
Other changes to the programme included introducing more levels of awards – for 5, 10, 15, 20, and 25 years’ service. Also, the awards would be presented in a more personal way (at company quarterly events).
What Can the Account Management Team Help With?
Your dedicated Account Management Team is here to assist you with a wide range of needs, ensuring that you maximise the benefits of our Employee Recognition Hub.
Here’s how we can help:
Our team provides expert assistance with any HR-related questions, from understanding the platform’s features to optimising its use for employee recognition and engagement.
For our members in Ireland who opt for the tax-free Mastercard, the Account Management Team will ensure your company is fully benefiting from this option. We provide detailed support to navigate the setup and management of these cards, ensuring compliance with relevant regulations and maximising your savings.
Our team helps integrate the new software with your existing company processes, providing a smooth transition and minimising disruptions.
 We offer personalised training sessions for your team, ensuring everyone is well-equipped to use the platform effectively.
The Account Management Team is always available to assist with any issues or questions that arise, offering ongoing support to keep your operations running smoothly.
 We continually assess how the platform is working for your company, providing recommendations and adjustments to ensure you’re getting the most out of our services.
Your feedback is invaluable. The Account Management Team ensures that your suggestions are heard and considered, helping us improve our services and better meet your needs.
The Account Management Team is dedicated to providing personalised, efficient, and expert support for all your needs. With a focus on proactive engagement and performance optimisation, we aim to build a long-term partnership that supports your business’s growth and success.
Benefits of Having an Account Management Team
Having a dedicated Account Management Team offers numerous benefits for enhanced employee engagement, here’s how:
Our team takes the time to understand your unique business needs, providing tailored solutions that fit seamlessly with your existing processes.
With a team focused on handling inquiries and issues promptly, you can expect quick resolutions and minimal disruptions to your operations.
Our account managers are well-versed in our software and company policies, ensuring you receive knowledgeable assistance and best practices for integration.
The team continuously monitors your account, anticipating potential challenges and offering proactive solutions to enhance your experience.
As a single point of contact, the Account Management Team simplifies communication, making it easier to address concerns and receive updates.
Building a strong relationship with our account managers ensures ongoing support and a deeper understanding of your evolving needs, fostering a successful long-term partnership.
Our Account Management Team guarantees prompt handling of inquiries and issues, minimising disruptions, and ensuring your company can take full advantage of the new Employee Recognition Hub.
FAQs
Where Can I Use My Company Branding?
Company branding can be applied to various programme elements, including the Employee Engagement Hub, mobile app, physical and e-vouchers, emails, communications, and more. Most branding is included as a standard service, but we also offer enhanced branding options if desired.
Can It Be Integrated with Existing Systems?
Yes, our platform can be integrated with your existing HR systems and API integrations. Our goal is to make the implementation as seamless and efficient as possible.
Do You Offer Training?
Yes, we provide onboarding sessions for your staff, managers, and executives. This training ensures that everyone understands how the system operates and can start utilising its features effectively from the live date.
Do You Offer Customer Support?
Yes, we have a dedicated customer support team available to assist your employees with any queries, including login issues and other immediate concerns. Additionally, our account management team will oversee your project and serve as your point of contact from pre-implementation through post-implementation, ensuring a smooth and successful experience.