As with any new system integration, there will be a transition period during which your employees may have questions about the new employee recognition system. Our dedicated customer service support team will be readily available to address any queries you may have, ensuring that your team feels supported whenever they encounter issues.
No matter the nature of the issue, our team of friendly and knowledgeable staff is on hand to guide your employees through the necessary fixes. Some common queries we typically encounter include:
- Login Issues: Troubleshooting problems related to accessing the system.
- Feature Navigation: Assisting with understanding and navigating the various features of the system.
- Recognition Tracking: Providing guidance on how to track and manage employee recognitions.
- Customisation Requests: Helping with customisation options to tailor the system to your company’s needs.
- Technical Difficulties: Resolving any technical problems that might arise during the use of the system.
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We are committed to ensuring a smooth transition and seamless user experience for your employees. Our goal is to empower your team with the tools and support they need to make the most of the new employee recognition system.
Irish Distillers Pernod Ricard – The Barrelmen Rewards
Irish Distillers Pernod Ricard is the leading producer of the world’s most well-known and successful Irish whiskeys. Led by Jameson, the world’s fastest-growing Irish whiskey, its brands are exported to 130+ markets.
With 600+ employees across numerous functions and 6 locations in Ireland, Irish Distillers is both a diverse and geographically dispersed organisation.
One of the greatest strengths of the company is their passionate and committed employees and their unique culture driven by the company’s three core values – Real, Remarkable and Responsible. Given the rapid expansion in the business, and the diverse nature of staff (across manufacturing, office, and tourism/hospitality), Irish Distillers Pernod Ricard wanted to ensure that employees across the entire organisation would continue to bring the company values to life every day.
Why Is This Important for Higher Engagement?
We believe that ongoing customer support post-launch is essential to ensure that this recognition system leads to higher engagement and becomes integral to your company’s operations.
Here are several reasons why customer support is crucial:
Ongoing support ensures that the new system is smoothly integrated into your existing workflows, minimising disruptions and maximising efficiency.
Our customer service support relieves your team leaders and managers from the additional burden of handling technical queries and troubleshooting issues. This allows them to focus on their core responsibilities while having a reliable support channel for system-related concerns.
With direct access to our expert support team, your employees can receive prompt and accurate assistance, ensuring that any issues are resolved quickly and effectively.
By providing immediate solutions and assistance, we help your employees maintain their productivity levels, preventing downtime that could affect overall performance.
Continuous support fosters a positive user experience, making your employees feel valued and supported. This can lead to higher engagement and satisfaction with the new system.
Ongoing support includes helping you customise and optimise the system to fit your specific needs, ensuring that you get the most out of its features and capabilities.
Our team can proactively identify and address potential issues before they escalate, minimising the risk of major disruptions and ensuring a smooth operational flow.
Continuous support facilitates knowledge transfer, empowering your employees to become proficient users of the system, which enhances overall efficiency and effectiveness.
By providing robust customer support, we ensure that the new employee recognition system becomes a valuable and well-integrated part of your company’s operations, delivering long-term benefits and contributing to your organisation’s ongoing success.
Should you have any questions or require further assistance, please do not hesitate to reach out to the Amplify customer service team, we’ll be happy to handle your query.
FAQs
Where Can I Use My Company Branding?
Company branding can be applied to various programme elements, including the Employee Engagement Hub, mobile app, physical and e-vouchers, emails, communications, and more. Most branding is included as a standard service, but we also offer enhanced branding options if desired.
Can It Be Integrated with Existing Systems?
Yes, our platform can be integrated with your existing HR systems and API integrations. Our goal is to make the implementation as seamless and efficient as possible.
Do You Offer Training?
Yes, we provide onboarding sessions for your staff, managers, and executives. This training ensures that everyone understands how the system operates and can start utilising its features effectively from the live date.
Do You Offer Customer Support?
Yes, we have a dedicated customer support team available to assist your employees with any queries, including login issues and other immediate concerns. Additionally, our account management team will oversee your project and serve as your point of contact from pre-implementation through post-implementation, ensuring a smooth and successful experience.